I broke one of my main zips on my favourite Montane insulated jacket (crushed it in the back door) and sent it for repair.
The process was easy to follow and the zip was repaired and the jacket returned within a few days.
The only slight criticism was the new pull tag was black when all the other zip tags are red, but I can live with that.
Lesson learned, don’t hang your jacket next to door hinges!
Great service tho, saved me buying a new jacket.